Please use the following contacts to request for various support services extended by ICTS. Please send your requests well in advance for scheduling the requested service and personnel. This is extremely necessary for services related to Multimedia, Audio Visual, Video Conferencing, Photography, etc. For all services, the team members are providing a feedback form which will help us to understand the quality of service provided. Your feedback will be of immense help to us to keep up the quality of services.
These contacts are only for IT technical issues
CLICK HERE TO VIEW ADDITIONAL CONTACTS DURING LOCKDOWN
- Microsoft 365 (including Teams, Email), FTP, VPN, Storage, Server related support : sysadmin@cb.amrita.edu, Extn. 5339
- All Hardware, Software installation and Network issues : helpdesk@cb.amrita.edu, Extn. 5338, 5334
- Campus WiFi related issues : campuswifi@cb.amrita.edu, Extn. 5334
- AUMS related issues : aumsadmin@amrita.edu, Extn. 5340
- CMS related issues : cmshelp@cb.amrita.edu, Extn. 5396
- Multimedia design/Still Photography requirements : multimedia@cb.amrita.edu, Extn. 5341
- Computer Lab scheduling : computerlabs@cb.amrita.edu, Extn. 5335
- Intranet hosting and related matters and issues : intranet@cb.amrita.edu, Extn. 5396
- Circulars to be posted on the intranet : circulars@cb.amrita.edu, Extn. 5396
- Faculty times tables to be forwarded to : facultytt@cb.amrita.edu, Extn. 5396
- E-Learning/Video Conferencing/Skype setup requests : elearning@cb.amrita.edu, Extn. 5325
- Cisco Networking Academy : netacad@cb.amrita.edu, Extn. 5342
- Audio/Visual requirements : audiovisual@cb.amrita.edu Extn. 5378
| Escalations: |
|---|
| Hardware Software issues : Escalation 1 | Sunil KK – Extn. 5331 (kk_sunil@cb.amrita.edu, 9943984580 |
| All other issues : Escalation 1 | Gopakumar P. Extn. 5332 (gopan@amrita.edu, 9943984441) |
| All other issues : Escalation 2 | Sreevalsan M. Extn. 5333 (sree@amrita.edu, 9443384465) |
| ADDITIONAL SUPPORT CONTACTS DURING LOCKDOWN |
|---|
ICTS Department is providing online support during this time of lockdown. We have been addressing all issues and requests for online collaboration, VPN, and other online services. Please feel free to contact the team any time for online services;.
Please contact the First Level support contact before escalating to next levels (Telephone support shall be available from 9:00 AM – 5:00 PM on working days)
For any doubts with regard to Documents upload and other information to be entered in CMS, you may contact the Administrative Office @ +91-422-268 5509 / 5507 on any working day between 9:00 am and 5:00 pm.
| Issue description | First Level Contact | Second Level Contact |
|---|---|---|
| Microsoft Teams functional and connectivity issues, VPN connectivity issues. | C. Kuppuraj (c_kuppuraj@cb.amrita.edu, 9894848950) OR G. Senthil Kumar (g_senthilkumar@cb.amrita.edu, 9629258106) | Das KB (kb_das@cb.amrita.edu, 9443250145) |
| Microsoft 365 login issues | Aswin R Mallaya (rm_aswin@cb.amrita.edu, 8893060636) | SysAdmins (sysadmin@cb.amrita.edu, 422-2685339) |
| CMS related issues | cmshelp@cb.amrita.edu. In case of urgent requirements : Roopesh G Nair (g_roopesh@cb.amrita.edu, 9443250101, 9446561773) | Sreeraj EK (ek_sreeraj@cb.amrita.edu, 9488084573) |
| AUMS login, password reset, connectivity and functional issues including all online exam support | aumsadmin@amrita.edu (Vidya 9486234101, Saritha 9497807626) | |
| Escalations: |
|---|
| Hardware Software issues : Escalation 1 | Sunil KK – Extn. 5331 (kk_sunil@cb.amrita.edu, 9943984580 |
| All other issues : Escalation 1 | Gopakumar P. Extn. 5332 (gopan@amrita.edu, 9943984441) |
| All other issues : Escalation 2 | Sreevalsan M. Extn. 5333 (sree@amrita.edu, 9443384465) |